Customer Retention & New Business Development Specialist Job Opening

Looking to add a talented relationship manager to the team...

Strategic Database Research, Inc. has been a growing business in Deerfield Beach for over 23 years! We are now seeking a full-time, salaried individual who excels at effective phone, face-to-face, and written communications, both with external clients and internal team members.

Responsibilities:

• Client Communications: Utilize professional interpersonal phone skills to maintain communication with clients via regular touch-base and update calls.
• New Account Acquisition: Seek and nurture new business opportunities through telephone prospecting and face-to-face meetings.
• Client Relationship-Building: Establish working relationship with clients, build trust, listen, interpret, understand, and communicate ideas.
• Information Processing: Utilize written communication skills to share sensitive information to clients and internal team members via phone, face-to-face, and email communications.
• Reporting: Create, update, and present reports on client communications to internal team members.
• Account Management: Assist management in strategy and execution of clients' projects.

Requirements:

- Strong Communication Skills

Verbal and written communications

Office/desk and cellular phone communications

Reporting and presentations

Listening skills

- Detail-Oriented and Organized

Able to manage multiple relationships on an on-going basis

Willing to learn and adhere to checklists for project completion

- Caring & Customer-Focused

Will get to know clients on a professional and personal level

Able to build trust and rapport with clients and internal team members

Drives client satisfaction and retention

- Computer-literate

Proficient in Word, Excel, Powerpoint

Able to create and update reports to clients and internal team members

Familiar with management of email, calendar, and other office productivity applications

- Strong Work Ethic

Able to reliably work a consistent full-time schedule

Self-motivated to maintain constant communication with all clients and internal team members

Persistent in outbound prospecting calling to uncover and develop new business opportunities

This is a wonderful opportunity for the right person to put their positive attitude and strong interpersonal skills to the test in a friendly and fast-paced office environment. As the account relationship manager, you will become a critical player on a team dedicated to success!

Job Type: Full-time

Experience:

• Microsoft Office: 1 year (Preferred)
• Account Management: 1 year (Preferred)
• Computer Literacy: 4 years (Preferred)
• Business Development: 1 year (Preferred)

Education:

• Bachelor's (Preferred)

Location:

• Deerfield Beach, FL 33442 (Preferred)

Language:

• English (Required)

Work authorization:

• United States (Required)

Hours per Week:

• More than 40 (Required)