Account Manager Job Opening

ABOUT US

Our Company is a nationally recognized technology company that aggregates purchasing data from local, state and federal government agencies to provide search, reporting and analysis capabilities. Our Software as a Service (SaaS) solution is offered to both government vendors and government agencies on a subscription basis.

Our mission is to make buying & selling in the government marketplace easier & more efficient.

HERE’S THE SCOOP:

We’re seeking an Account Manager that is a self-starter, possesses exceptional organizational skills, and is comfortable working directly with new and existing clients. This person will be supporting our new cutting-edge GovQuote platform, built to help agencies with the tedious process of gathering multiple quotes when purchasing items below the RFP threshold.

Although GovSpend is a 160+ person company, GovQuote operates like a startup. If you’re looking for an exciting opportunity to learn new things and be part of a ground floor, incredible opportunity, read below to see if this is for you.

WHAT YOU’LL DO:

• Engage with government agencies to help them publish requests for quotes in order to be more effective.
  • The following government agency Key Performance indicators (KPI’s) are critical to the success of the candidate:
    • Total monthly Requests Awarded (quantity).
    • Total Gross Merchandise Value (GMV) in dollars for awarded requests.
• Engage with companies to help them respond to quote requests:
  • Identifying GovQuote participating companies that match agency requests and assist them in responding.
  • Identifying non-GovQuote companies and motivating them to join the platform to respond to agency requests.
• Educate companies and agencies about the entire process and follow-up when needed.
• Communicate with companies and agencies in a clear and professional manner through phone and email.
• Evaluate and implement a new customer onboarding procedure to ensure customers achieve their goals and objectives and are properly utilizing the platform.
• Develop and present recommendations to customers to effectively improve the customer experience.
  • Assist companies and agencies to properly setup and manage their GovQuote account.
  • Document and publish additional help articles to GovQuote help center.
• Discover new leads through internet research and social media monitoring/commenting.
• Present products and services to prospective customers, increasing platform engagement.
• Disseminate to existing GovQuote users new features and capabilities as these become available.
• Thoroughly document all interactions with customers in the Company’s CRM.
• Other duties as assigned to meet the business needs.

WHAT YOU’LL NEED:

• Bachelor’s degree in business or related area. Proven work experience will be considered in lieu of degree.
• 3-5 years of full-time experience in customer service.
• Ability to work in a startup environment.
• Coachability, openness to feedback, and consistent self-improvement.
• Excellent customer relations skills to effectively communicate with customers, establishing and maintaining effective relationships.