Procurement Specialist/Key Account Manager Job Opening

HERE’S THE SCOOP:

We are looking for a Procurement Specialist/Key Account Manager that is a self-starter, possesses exceptional organizational skills, and is comfortable working directly with key customers. This person will be supporting our cutting-edge platform, built to help government agencies improve their procurement process.

WHAT YOU’LL DO:

• Engage with key government agencies to help them publish requests for quotes in order to be more effective.
• Engage with key companies to help them respond to quote requests:
  • Identifying GovQuote participating companies that match agency requests and assist them in responding.
  • Identifying non-GovQuote companies and motivating them to join the platform to respond to agency requests.
• Educate companies and agencies about the entire process and follow-up when needed.
• Communicate with companies and agencies in a clear and professional manner through phone and email.
• Develop and present recommendations to customers to effectively improve the customer experience.
• Assist companies and agencies to properly set up and manage their GovQuote account.
• Document and publish additional help articles to GovQuote help center.
• Discover new leads through internet research and social media monitoring/commenting.
• Present products and services to prospective customers, increasing platform engagement.
• Disseminate to existing GovQuote users new features and capabilities as these become available.
• Thoroughly document all interactions with customers in the Company’s CRM.
• Track and report customer engagement metrics.
• Other duties as assigned to meet the business needs.

WHAT YOU’LL NEED:

• Bachelor’s degree in business or related area. Proven work experience will be considered in lieu of degree.
• 6-10 years of experience working in or with the public sector.
• Experience in procurement processes and procedures.
• Experience with cooperative or group purchasing organizations.
• Ability to work in a startup environment.
• Coachability, openness to feedback, and consistent self-improvement.
• Excellent customer relations skills to effectively communicate with customers, establishing and maintaining effective relationships.
• CPPO or CPPB certification strongly desired.