Latin Dealers Sales Support Representative Job Opening

WHY WACKER NEUSON:

Build your career with a leading global manufacturer of high quality construction equipment and compact construction machines. Enjoy the excitement of working in multiple industries including construction, landscaping, agriculture, architecture or municipal bodies including recycling, energy and rail transport. Headquartered in Munich, Germany with production and development in Germany, Austria, US, Philippines, Serbia, Brazil and China, Wacker Neuson employs more than 5,500 people. With over 50 affiliates and 140 sales and service stations across the globe, there is plenty of opportunity for you to build your career with Wacker Neuson.

In the US, enjoy casual work attire with jeans all week, flexible and non-traditional work week schedules, health and wellbeing programs including an onsite gym at our Menomonee Falls location, and many competitive benefits that will get you excited to choose Wacker Neuson as your next employer

WHAT YOU WILL DO:

The Latin Dealers Sales Support Representative primary role is to provide customer service to the Latin American Dealers and administrative support to both our Customer base and the Field Sales Force. This includes the processing of all types of customer orders and order-related matters, resolving customer complaints, coordinating customer inquiries with other departments as necessary. This position also facilitates the international shipping process. In addition, the LAD Sales Support Representative position interacts with the Latin Dealers and Field Sales Force in Latin America, verbally and in writing Spanish/English.

Customer Service:
Processes inquiries, sales orders and deliveries from incoming customer requests in a timely manner, including drop ship export documentation.
Communicates to customers with order information and shipping details.
Investigates and resolves customer complaints, process equipment returns and credits, etc.
Assists customers with international shipping and forwarding arrangements.
Produces export documentation required by export regulations and the importing countries’ customs authorities.
Prepare, communicate and administer sales programs.

Field Sales Force Support:
Keeps the Field Sales Force informed of all customer-related activities within assigned regions.
Assists the Field Sales Force with resolution of sales related issues.
Generates and distributes required reports and information to the Field Sales Force.

Special Projects:
Participates in product of other Sales training as needed.
Supports training efforts for dealers, sales and service schools.
Attends and participates in department and company wide meetings.

WHAT YOU WILL NEED:

A High School Diploma or equivalent is required. A Bachelor’s Degree is preferred.
A minimum of 1 year of experience in a customer service is required.
Experience in one or more of the following is required: inside sales administration, customer order entry, or supporting remote sales field in a sales organization.
Excellent verbal and written communications skills and problem solving abilities.
Proficient computer skills: Word, Excel, PowerPoint and ERP systems.

WHAT WILL SET YOU APART:

A Bachelor’s Degree