OEM/Key Accounts Manager, North America Job Opening

The Key Account Manager is responsible for managing OEM (private label), and assigned key accounts and maximising current and future sales opportunities for LGC’s products. The key account manager must build and maintain a strong relationship with the client. They will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for client are met, and help the client succeed. The key account manager will also bring in new business from existing clients, and will develop new relationships with potential client to deliver sales growth.

Key responsibilities and accountabilities:

• Playing an integral role in new business development and hold responsibility for the effective on- boarding of new clients
• Responsible for the development and achievement of assigned sales goals
• Focusing on growing and developing existing clients, together with generating new business.
• Negotiating contracts with client and establishing timeline of performance. Develop pricing and margin analysis for sales bids and new business opportunities
• Acting as the key interface between the customer and all relevant divisions. The goal is to offer on-time, responsive, and effective communication and service to key accounts to strengthen business relationships. Resolving key client issues and complaints
• Developing a complete understanding of key account current needs as well as future product needs
• Anticipating key account changes and improvements
• Strategic planning to improve client results
• Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, and stakeholders
• Meeting all client needs and deliverables according to proposed timelines
• Performing other duties as assigned

Knowledge, experience and technical skills

• Significant previous experience in account management or territory sales and display an attitude that is key to success
• Strong account management and relationship building skills
• Highly self-motivated and self- directed
• Able to multitask, prioritize, and manage multiple accounts and time efficiently
• Goal-oriented, organized team player
• Excellent interpersonal relationship skills
• In-depth understanding of company key clients, their product offerings and position in the industry
• Able to analyze data and sales statistics and translate results into better actionable solutions
• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
• Strong negotiation skills, with ability follow-through on client contracts
• Proven results of delivering client solutions and meeting sales goals

Person specification

• Create a compelling vision and inspire others to follow it
• Lead by example, keeping a level head in times of challenge
• Listen and communicate effectively
• Think and act creatively
• Connect and relate well to people across the organisation
• Create persuasive recommendations in both written and presentation form
• Think through complexity and make hard decisions
• Negotiate and influence outcomes
• Participate in and lead group meetings in both strategic and operational contexts
• Demonstrate resilience in achieving goals/targets
• Demonstrate a sense of urgency
• Challenge the status quo in the best interests of profitable sales growth, even when it may be uncomfortable to do so
• Build and maintain strong collaborative relationships internally, externally and across organisational boundaries