Customer Support Representative Job Opening

ABB is seeking a Customer Service Support Specialist for its Memphis, Tennessee location. Customer Service Support Specialist will be responsible to successfully serve as Customer Service Account Rep for assigned accounts.

Typical duties/responsibilities may include, but are not limited to, the following:

• Manage all aspects of customer service activity for designated accounts.
• Follow policies and procedures to provide quality service to our distributors.
• Coordinate all account activity from pre-order to post order.
• Be available for calls through the Hi-Path system to achieve 98% service rate.
• General Product Knowledge.
• Effective Communication.
• Team Involvement.
• Participate in Continuous Improvement and Developmental Opportunities– Self-Development.
• Become familiar (and using) Crystal , Hummingbird reports and Excel reports for handling key accounts.

Basic Qualifications:

• High School Diploma with minimum of 2 years of successful performance in a customer service role (preferably manufacturing)

Preferred Qualifications:

• College Degree
• Acceptable review on independent test/profiling tool
• Verbal and written communication
• Problem solving ability
• Helpfulness, flexible and conscientious
• Detail-oriented
• Able to handle stressful situations
• Organized – good record keeping
• Successful follow up techniques
• Customer focused (empathy)

Equal Employment Opportunity and Affirmative Action at ABB

ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.

All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
http://www1.eeoc.gov/employers/poster.cfm. http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf

As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner.