Contact Center/Banking Representative (ExpressBank) Job Opening
Contact Center/Banking Representative (ExpressBank)
BOK Financial
• Albuquerque, New Mexico
$14.60 - $21.00
an hour
Category: Account Representative
Req ID: 51393
Areas of Interest: Consumer Banking; Customer Service/Call Center
BOK Financial (BOKF), Headquartered in Tulsa, Oklahoma, BOK Financial Corporation (NASDAQ: BOKF) is a top 25 U.S.-based financial services holding company with operations in ten states – Oklahoma, Texas, Arkansas, Arizona, Colorado, Kansas/Missouri, New Mexico, Nebraska and Wisconsin. The company began more than 100 years ago in Tulsa and has successfully diversified into a variety of industries, businesses and geographies. .
DO YOU:
- Enjoy interacting with people daily?
- Have a strong Customer Service Orientation?
- Excel at providing solutions for a variety of issues?
- Enjoy exceeding client expectations?
Envision yourself in the job! Find out more about our culture here.
If so, we are hiring for future training classes for Customer Service Representatives now!
Shift is 1030 MST -7 MST with rotating Saturdays.
Start Date: 7/15/19
The Customer Service Representative in ExpressBank is an expert in providing the best client experience possible for BOKF’s clients. They are empowered and responsible for providing a superior experience on every interaction in a manner that builds a permanently engaged client. Interactions include providing answers or solutions on account activity, digital banking products, debit cards and a variety of other products or processes. The ExpressBanker interacts with clients via phone and may utilize chat, email or other digital communication channels.
If you have customer service experience and are interested in learning about banking, apply now to learn how becoming a Customer Service Representative in ExpressBank can grow your career.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
If you have customer service experience and are interested in learning about banking, apply now to learn how becoming a Customer Service Representative in ExpressBank can grow your career.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Efficiently answer inbound calls, chats, secure messages and other communications from BOKF clients. Solve problems and answer questions; provide quality service to BOKF clients and determine their needs/anticipate additional needs in order to completely and accurately resolve their issue on the first contact. Demonstrate good decision making ability, mitigate risk and ensure BOKF’s clients feel confident that we have taken care of them. Issues generally include questions regarding account transactions, account balances, account activity, digital banking, debit cards, loans and time deposits. ExpressBanker will also process some transactions such as stop payments, funds transfers, account and debit card maintenance. Demonstrates ownership, care and exemplary customer service when responding to clients. Follows up in a timely manner to all peer and client inquiries. Completes all transactions with accuracy and within guidelines, policies or procedures. Utilizes numerous programs and systems to investigate and resolve client questions or issues.
- Confidently recommend a full range of consumer products and services such as deposit accounts, consumer loan products, digital banking, ATM and other self-service options to enable clients to reach their financial goals.
KNOWLEDGE, SKILLS and ABILITIES:
- Knowledge of consumer banking products and services including mobile and online banking.
- Knowledge of bank operations and contact center operations including phone, email and chat support
- Excellent verbal communication skills; effectively and courteously providing customer information, resolving issues and gaining information by asking appropriate questions
- Excellent written communication skills demonstrated by professional etiquette, proper grammar and punctuation.
- Excellent problem-solving and conflict resolution skills
- Ability to follow established standards and use judgment to determine when appropriate to escalate
- Advanced PC application skills and the ability to learn to use various internal systems; Proficient in various software applications such as MS Office programs (Excel, Word, Outlook) and SharePoint
- Good decision making, problem solving and organizational skills
- Excellent client service and relationship building skills
- Strong math skills (addition, subtraction, multiply and division)
This level of knowledge is normally acquired through completion of a high school diploma or equivalent and a minimum of 2 years experience in financial services or customer service industry; college degree is a plus.
Similar positions include: Claims Representative, Technical support, patient service representative, Customer Service Representative, customer service, cashier, waitress, waiter,
Call center, Alorica, Capital One, Dish, DirecTV, ATT, AT&T, Coca-cola, Trase Miller,
BOK Financial is a stable and financially strong organization that provides excellent training and development to support building the long term careers of our employees. With passion, skill and partnership you can make an impact on the success of the bank, our customers and your own career!
Apply today and take the first step towards your next career opportunity!
BOK Financial is an equal opportunity employer. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.
Apply today and take the first step towards your next career opportunity!
BOK Financial is an equal opportunity employer. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, sexual orientation, genetic information or veteran status.
Attention All Third Party Agencies, Headhunters, and Recruiters
BOK Financial and its Subsidiaries will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to BOK Financial and its Subsidiaries will be considered the property of BOK Financial. BOK Financial and its Subsidiaries will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. BOK Financial and its Subsidiaries are not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. BOK Financial and its Subsidiaries only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with BOK Financial and its Subsidiaries from third parties must be through our Human Resources Department. Any contact made outside of the BOK Financial Human Resources Department by a third party will cancel any future business relationships between the third party and BOK Financial.
BOK Financial and its Subsidiaries will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to BOK Financial and its Subsidiaries will be considered the property of BOK Financial. BOK Financial and its Subsidiaries will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. BOK Financial and its Subsidiaries are not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. BOK Financial and its Subsidiaries only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with BOK Financial and its Subsidiaries from third parties must be through our Human Resources Department. Any contact made outside of the BOK Financial Human Resources Department by a third party will cancel any future business relationships between the third party and BOK Financial.
Please contact [email protected] with any questions.