Customer Service Administrator Job Opening

Customer Service Administrator

Power Innovations International

• American Fork, Utah
$14.00 an hour
Category: VP of Sales

Customer Service

  • Coordinate all Customer Service issues. This includes but is not limited to:
  • Creating all service tickets in Salesforce with a detailed description and contact information.
  • Assigning all service tickets to Sales or Service staff
  • Attaching all pertinent information to service tickets
  • Document
  • Email
  • Receipts
  • Etc.
  • Send reminder once a week to responsible parties on open service tickets
  • Email each service ticket contact before closing the ticket to ensure the issue is resolved
  • Close all service tickets
  • Turn in Open Service Ticket report once a month to the VP of Sales and Customer Service

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  • Customer Satisfaction
  • Send out survey to client/contact each time a product is shipped
  • Compile solicited (survey) and unsolicited feedback on feedback spreadsheet
  • Send Feedback Report once a month to the VP of Sales and Customer Service

*

  • Customer Service Documentation
  • Revise and proof manuals as needed
  • Make sure that all Customer Service documentation is saved and stored properly
  • Oversee any change to these documents

Reception

  • Answer incoming telephone calls, direct callers to appropriate personnel, and keep lobby clean
  • and presentable. Assist with other administrative tasks as needed.
  • Assist with
  • Email campaigns
  • Rep training
  • Product training
  • Mailings
  • Dissemination of promotional materials

Tradeshows

  • Enter in tradeshow leads from cards, scans, etc. and enter them into Salesforce
  • Follow-up on tradeshow leads (outbound and inbound calls and/or email), package marketing materials, and assist with tradeshows as needed

Engineering Data Entry

  • Make sure that POs and quotes are saved and stored in proper place/folders
  • Data entry for bill of materials
  • Data entry for hardware inventory

Requirements

  • At minimum an Associates degree. Four-year college degree preferred.
  • Minimum 2 years customer service and/or sales & marketing experience.
  • Familiar with basic data entry and telephone etiquette.
  • Good verbal communication skills.

Job Type: Full-time

Salary: $14.00 /hour