LEAD SALES COORDINATOR (Junior Administrative Officer) - Range 12 / AME Job Opening

Open to the general public and any current Municipal employee.

This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the AMEA.

DEPARTMENT: Public Transportation
HOURS OF WORK: Monday through Friday; 8:15 a.m. to 5:15 p.m.
LOCATION: 700 West 6th Avenue

Example of Duties: Provide lead work direction to Customer Service Representatives. Answer inquiries from customers and staff via telephone, in writing, or in person concerning route and schedule information, lost and found and all other Public Transportation services. Responsible for the sale and distribution of passes to all established partners and sales outlet locations. Ensure work quality and accuracy with adherence to established policies and procedures. Develop, implement and provide training related to assigned area of responsibility. Maintain and is accountable for keeping appropriate records of all sales items. Responsible for performing a variety of clerical accounting duties involved in the billing and payment processing of group pass sales. Verifie cash drawers, balance daily cash deposits and reconcile inventory. Provide courteous, friendly and accurate service to customers at all times. Support a number of Internal Technology Systems (ITS) including the Interactive Voice Response (IVR) and Productive Solutions Sales System. Update user permissions, maintain an inventory list, run reports for administrative staff as needed. Perform other related duties as assigned.
Minimum Qualifications / Substitutions / Preferences:

Bachelor's degree in Accounting, Business Administration, Computer Information Systems, Finance or similar discipline and experience in sales and customer service.

OR

Associate's degree in Accounting, Business Administration, Computer Information Systems, Finance or similar discipline and two (2) years of experience in sales and customer service.

OR

High school diploma, GED or equivalent and four (4) years of experience in sales and customer service.

Preferences:

• Ability to type at minimum speed of at least 35 WPM, or at least 100 KSM data entry/ten key.
• Valid State of Alaska driver's license

Additional Important Information:

Preference will be given to Anchorage Municipal Employees Association (AMEA) employees. AMEA employees who are successful in the screening process will be forwarded to the department for consideration prior to any non-AMEA applicants.

The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to http://www.uscis.gov/E-verify. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

If selected for hire, the appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted background check. A background check encompasses criminal history, verifying education, and verifying dates of employment.

Veterans who wish to be considered for interview preference as allowed in the Personnel Rules 3.30.031 D must attach a copy of their DD Form 214 to the application. The DD Form 214 must show an honorable discharge. The minimum qualifications of the position must be met for preference consideration.

The Municipality of Anchorage is an Employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.

Application Process: Once applicants click on the "Apply" link underneath the header section of a vacancy announcement, they will be directed to the www.GovernmentJobs.com website to log into their existing account (or to create an account) of their application profile. Applicants will create or review their profile, make any updates necessary, and submit their application from their personal account. Note: The GovernmentJobs website and applicant's profile accounts are not administered by the Municipality of Anchorage. For technical assistance or customer service regarding an account profile, applicants may contact the GovernmentJobs customer support line at 1-855-524-5627.

For general questions regarding Municipal vacancy announcements or the employment process with the Municipality of Anchorage, applicants may contact the Human Resources Department at (907) 343-4447 during regular business hours of Monday through Friday 8:00 a.m. to 5:00 p.m., Alaska Standard Time.