Sales Associate - Long Wharf Job Opening

About the role

The Sales Associate generates sales and cultivates customer loyalty by ensuring customer relationships are created and maintained while ensuring a neat, clean and organized store. Sales Associates are responsible for creating an exceptional Brand experience in the store and are expected to perform a variety of cross-functional tasks as assigned by the Leader on Duty or as needed.

What you'll do

• Displays a “customer is the priority” mindset at all times
• Consistently treats all Gap customers and employees with respect and contributes to a positive work environment
• Accountable to contribute to the achievement of store goals and results
• Upholds the commitments to the company’s processes, values and Code of Business Conduct
• Collaborates with store team to develop innovative solutions to business needs
• May flex between customer or support roles as needed by the business
• Meets or exceeds Company expectations of customer service throughout the store: genuine/authentic interactions, offering solutions or ideas to customers, providing guidance on product fit and style, fitting room experience, loyalty programs, communication and execution of customer promotions / incentives, etc.
• Executes Omni-Channel processes to ensure customer needs are met (i.e., SFS, RIS)
• Promotes customer loyalty by educating customers about our” loyalty” programs
• Communicates customer feedback and opportunities with the management team to improve the overall customer experience
• Offers current style advice and is knowledgeable on trends as well as the products we offer
• Performs various product placement, replenishment and recovery tasks to maintain a visually appealing, easy shopping experience for our customers
• Perform cash register functions

Who you are

• Want to be part of one of the world's most iconic retailers
• Are confident and motivated by the opportunity to interact with customers while helping them bring their individual styles to life
• Have strong communication, influencing and time management skills
• Enjoy being part of a team environment
• Preferably have previous retail and/or customer service experience
• Have availability and flexibility to work nights, weekends, store openings and closings, to meet the needs of the business
• Can safely lift 30 lbs. and can maneuver throughout the sales floor and stockroom
• High School Diploma or equivalent experience preferred
• Ability to maneuver around sales floor, stock room, work with and around cleaning chemicals, and lift/carry up to 30lbs.
• Ability to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shift.