Customer & Sales Experience Manager Job Opening
Customer & Sales Experience Manager
Scion Group
• Tuscaloosa, Alabama
Category: Regional Sales Manager
At Scion, we’re changing the way people see student housing. It’s bigger than beds and buildings. It’s about providing an experience for students to explore the best years of their lives. It’s about creating communities — both on and off campus — that feels less like a place and more like a home. Founded in 1999, Scion now owns and operates nearly 70,000 beds serving 200 top-tier university campus markets across the nation, representing $5.0 billion dollars of project value.??
The Scion Group is seeking a Customer Sales and Experience Manager to join our team! Here at The Scion Group, we strive to create an extraordinary living and learning environment through our passion for customer experience and strong partnerships in our communities.????
The Customer & Sales Experience Manager will develop strategies to drive traffic to the community and maintain interpersonal relationships with all of our customers including prospects, residents, parents, guarantors, resident guests, animal residents, university offices & organizations, community partners and all Scion associates.? You will implement and maintain initiatives that support our revenue and sales goals while providing exceptional customer experience and fostering a customer-centric culture. If you have prior sales, leasing, or community management experience, we encourage you to apply.?
The Day to Day:
The Scion Group is seeking a Customer Sales and Experience Manager to join our team! Here at The Scion Group, we strive to create an extraordinary living and learning environment through our passion for customer experience and strong partnerships in our communities.????
The Customer & Sales Experience Manager will develop strategies to drive traffic to the community and maintain interpersonal relationships with all of our customers including prospects, residents, parents, guarantors, resident guests, animal residents, university offices & organizations, community partners and all Scion associates.? You will implement and maintain initiatives that support our revenue and sales goals while providing exceptional customer experience and fostering a customer-centric culture. If you have prior sales, leasing, or community management experience, we encourage you to apply.?
The Day to Day:
- Provides immediate assistance to customers as available, requested and necessary.??
- Manages all customer interactions on the sales floor, both personally and through directing associates to interact in alignment with company standards.?
- Presents on performance of current customer experience strategy/initiatives and provides recommendations, revisions and augmentations of the strategy in effort to improve
- Revenue and Sales attainment results.??
- Plans, promotes and executes customer experience initiatives, for all customers, for both the community and on-campus throughout the course of the year.? Examples include: active and passive resident programming, housing fairs, athletic events, university organization events, local business events, etc.?
- Evaluates sales issues (i.e. community traffic, closing ratio, value proposition, staffing) and develops strategies in conjunction with Regional Sales and Revenue Manager and operations associates to meet revenue targets.???
- Actively manage and respond to publicly posted customer concerns using various platforms such as?ChatMeter per published Scion policy.??
- Identifies cost-effective methods of achieving marketing and sales objectives without sacrificing brand aesthetic and customer experience.???
- Maintains and reports on any key performance indicators identified by management.??
- Manages marketing budget.???
- Communicates with Sales & Revenue Manager to craft complimentary strategies and execution of plans.??
- Recruits, Trains and holds all associates accountable for delivering exceptional customer experience.???
- Provides?property and amenity tours to customers, as needed.????
What We Look For:
- College graduate preferred with a minimum of two years of customer service, sales and/or community management experience, or an equivalent combination.???
- Ability and willingness to work to provide office coverage up to six days per week.??
- A sensitivity to and awareness of multicultural and support of a diverse working and living environment.??
- Highly developed interpersonal, written and verbal communication skills.??
- Proven ability to handle multiple projects and meet deadlines.??
- Commitment to excellence and high standards.??
- Even Better if You Have:
- Experience in Microsoft Office, and PMS systems such as?Entrata?
The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.