Business Development Center Agent - Fowler Toyota Norman Job Opening

BDC Agent

You have outstanding communication skills, you have great phone skills, motivated and energetic. Stop wasting that talent! Showcase your talents for a company the recognizes and rewards you! The Business Development Center (BDC) Agent is the first person many customers come in contact with when they are seeking out a new or pre-owned vehicle. By both phone and email, the BDC Agent will effectively communicate with these consumers and assist them in their buying process.

Job Responsibilities

• Set appointments for prospective clients to meet with a member of the sales team
• Manage a high volume of customer inquiries by phone, email, text and chat
• Enter customer information and update progress into the CRM system
• Follow up with existing customers to confirm their satisfaction and generate referrals
• Learn and keep current on vehicles, features, and functions
• Work in a team environment providing customers a top level experience

Skills/Qualifications

• Excellent telephone skills are a must
• Ability to instantly build rapport with clients
• Friendly but professional demeanor
• Excellent written and oral communication skills
• Enjoy talking on the phone and willing to help customers
• Overcome customer objections in order to set the appointments
• Strong organizational skills with the ability to effectively multi-task in a fast-paced environment
• Ability to follow instructions to perform tasks for the Business Development Manager
• Determination to effectively follow-up with customers

Job Requirements

• High school diploma/GED
• Basic computer skills
• Must have valid driver's license

Benefits

Benefits include medical, vision and dental insurance, 401K retirement savings plan, PTO, holidays, and company paid continuing education and training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate employees on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

About our Dealership

There’s one auto group associated with the best car dealership experiences around the areas of Norman, OK; OKC, OK; Denver, CO; and Tulsa, OK - The Fowler Auto Group. We strive to make your career with our auto group a great experience.

We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our employees work as a team and strive to be the best for our customers. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you!