Hiring Company:

Delicatessen Services Co., LLC

Overview:

The Brand Specialist plays a key role in developing new customer relationships while maintaining service levels with existing customer base and is responsible for customer deliveries, warehouse operations, and in-store activities for our retail and foodservice customers. We are looking for individuals with a passion for providing excellent customer service and excel working both independently and as a member of a team. This role requires a flexible schedule with occasional weekend work and start times as early as 4 am.

Job Description:

Essential Functions

Brand Artist

• Itemized check in of delivered goods with customer representative
• Complete bi-weekly customer inventory
• Create bi-weekly orders based on established inventory levels
• Pull credits, create out of date memos, and issue customer credits
• Complete merchandising resets and recommend opportunities for cross merchandising

Brand Coach

• Complete 1 on 1 training with customer’s employees including exceptional customer service, product knowledge, product parings, slicing technique, etc.
• Complete assigned Go-Spot-Check missions

Brand Steward

• Delivery of perishable goods to customers
• Monitor truck maintenance schedule and coordinate necessary maintenance

Brand Advisor

• Continuously cultivate relationships with customer by actively engaging with deli management and personnel to understand their customer base, evolving product or training needs, and specific opportunities/challenges

Brand Concierge

• Build awareness of our premium delicatessen products by engaging consumers through product sampling

General

• Complete additional activities or special projects as assigned

Minimum Requirements

Job Requirements

• High school diploma or equivalent; including basic math and reasoning
• Ability to speak and read English
• 1+ years of experience as Brand Associate or 3 years of experience in a customer service, sales, warehouse or similar role
• Successful mastery of Brand Associate essential functions and requirements
• Valid driver’s license and clean driving record
• Basic computer skills

Physical Requirements

• Ability to stand for a minimum of 4 hours
• Ability to bend, twist, reach, climb, stoop, kneel, crouch, and crawl
• Ability to lift or carry objects weighing up to 50 lbs; push or pull objects up to 600 lbs.

Working Conditions

• Ability to work in a refrigerated/freezer environment

Training and Certification Requirements (Will provide)

• Product knowledge and customer service
• Company history
• ServSafe certification
• Deli Operations
  • Slicer use, maintenance, and cleaning
  • Deli scale operation and sanitation
  • Proper slicing technique, product wrapping and handling
• DOT compliance and Safe Driver training

Location:

Alabaster, AL

Time Type:

Full time

Department:

Magic City Food Services