Patient Access Representative I Job Opening

ROLE SUMMARY

With continual and direct patient contact, perform diversified tasks and duties associated with outpatient and inpatient registration, admissions, cashiering and communications. Discuss financial responsibility with patients, maintain accurate patient account information, verify insurance, and act as a patient ambassador.

CORE RESPONSIBILITIES

1. Register patients and/or responsible party in a timely and efficient manner using multiple methods of communications. Obtain required admission information such as patient insurance/financial information, demographics and ensure an accurate medical record is created. Promote accurate billing information and dissuades fraudulent use of insurance

2. Obtain necessary signatures for consent for services and mandatory Medicare documents. Communicate with third parties to coordinate authorized hospital services

3. Execute the pre-registration and pre-authorization process by obtaining necessary documentation from the patient, patient’s physician, and insurance company

4. Walk in patients that are not scheduled, if patient has a physical order or it is already displayed in EPIC and test does not require a future appointment. Enter order, and schedule patient to have test done.

5. Obtain necessary charges for service for specific service, if patient request to pay in full.

6. Collect appropriate monies due or arrange for payment plans with each patient. Review and discuss all patient financial responsibility at the appropriate time in the admission process

7. Maintain patient records regarding all non-clinical patient information. Coordinate with all departments for patient services and information

8. Process correspondence and return mail

9. Whether you are scheduled at the concierge desk or registering patients we are all hospital ambassador and direct and escort to appropriate departments.

10. Reconcile daily schedules, and notify each department of no-shows for them to rescheduled or complete their record.

11. Scan items in a timely and efficient manner daily.

12. Ensure that patient name, encounter number and medical record number are documented on each page of the medical record 100% of the time.

13. Perform qualitative and quantitative analysis.

DEPARTMENT SPECIFIC RESPONSIBILITIES:

BEHAVIORAL HEALTH: Coordinates care/scheduling for offsite (telehealth, skilled nursing facilities) care as well as communicate with patients to schedule ECT treatment in

The above statements are intended to describe the general nature and level of work performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified and employees may be required to perform other duties as assigned.

SKILLS, KNOWLEDGE, AND ABILITIES

MINIMUM REQUIREMENTS

High School Diploma or GED

DEPARTMENT SPECIFIC MINIMUM REQUIREMENTS

BEHAVIORAL HEALTH: Crisis Intervention (CPI) training within 3 months of hire

PREFERRED QUALIFICATIONS