Service Manager Job Opening

Service Manager

Ruan

• Tolleson, Arizona
Category: National Account Manager
Service Manager
Manages truck/trailer maintenance for large and/or multiple terminals in Arizona. Direct service operations and supervise mechanics and support staff in terminal. Maximize equipment utility, customer satisfaction and operational profitability. Strong leadership skills a must!
Responsibilities:
  • Supervise and provide leadership to build and maintain a strong team through effective communications, recruiting, training, coaching, counseling, appraising, rewarding, developing, and succession planning. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Strong leadership skills essential!
  • Manage the service operations and financial performance at the most complex facilities. Create and maintain service budget. Organize, plan and implement repair solutions that utilize the best cost option to maximize equipment utility and operational profitability.
  • Analyze operating costs, equipment utilization and efficiency, and technician wages/productivity and identify opportunities for improvement. Develop and implement new processes to better meet established organization’s needs and operational goals.
  • Manage purchasing of parts, tires, oil and shop supplies and services utilizing Ruan national account programs and manage inventories.
  • Identify and resolve service repair and scheduling problems through timely communication with customers, drivers, vendors and Ruan personnel.
  • Ensure compliance with company rules, DOT, OSHA, EPA, DOL and other government regulatory agencies. Maintain current permits on vehicles.
  • Develop and maintain positive working relationships with customers, on-site personnel, vendors and all levels of Ruan personnel.
  • Maintain shop facility to company standards.
  • Perform other job related duties and special projects as required.
Requirements:
  • Associate, Vocational, or Technical Degree or equivalent work experience.
  • Course(s) of Study: Diesel Mechanic Trade School with current status of ASE, Certified Technician or demonstrated competency through equivalent experienced in Diesel Engine Repair, Drive Train, Brakes, Suspension and Steering, Electrical/Electrical Systems, Heating and Air Conditioning, and/or Medium & Heavy Truck PMI (T-2 through T-8). Prefer L2 Advanced Diesel Specialist designation.
  • 6-9 years experience; minimum of 3 years experience in a service manager role. Requires experience performing mechanical work on various types of tractors/trailers.
  • Employee will have broad knowledge in DOT rules and regulations. Strong math skills with the ability to compute rates, ratios, and percentages. Must have very good working knowledge of MS Office products and ability to learn various computer software applications.
  • Demonstrated leadership and management ability. Must have good interpersonal and relationship management skills and demonstrate cooperation and teamwork in accomplishing goals and objectives.
  • Must possess excellent verbal and written communications skills. Needs the ability to set priorities and accomplish duties of position with little supervision and direction.