Overview

Handles customer care requests professionally and as quickly as possible. Responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction.

Responsibilities

• Manages completion of quality home repairs within standards set by company and industry specifications
• Respond to homeowner service calls as assigned by the Customer Care Coordinator and/or Customer Care Manager
• Contact homeowner within 24 hours and inspect calls within 72 hours
• Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner
• Monitors business partners work for completion and satisfaction of repairs
• Completes minor home repairs; obtains customer’s approval for completed work
• Monitors status reports for accuracy
• Expedites emergency repairs
• Assists in maintaining community standards
• Meets and greets homeowners during orientation walk

Qualifications

• Minimum High School or GED preferred.
• Minimum 2 years customer service experience required, preferably with a homebuilder
• Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction
• Able to analyze problems, determine solutions, and produce desired outcome
• Intermediate to advanced PC skills (Microsoft Word and Excel)
• Excellent verbal and written communication skills
• Must possess professional attitude to represent company in a positive manner
• Valid Driver’s License and good driving record