Senior Field Claims Representative (NY) Job Opening

Who we are.

American National is a successful and stable corporation guided by five core values: Financial Strength, Integrity, Respect, Service and Teamwork. We are among America’s Most Trustworthy Financial Companies according to Forbes. We’ve spent the last 110+ years earning this reputation and we work each day to expand this legacy. We know we’re not just selling insurance, we’re providing security and peace of mind to our 5 million policyholders.

The growth, innovation and success of American National are driven by our incredible employees who thrive on delivering exceptional service to our clients. Success begins and ends with our people. Their loyalty and dedication to American National is why we’re successful.

If you share our values and can contribute to our mission of providing the highest quality service to our clients, we want to hear from you!

Why join us?

We know that our employees’ lives encompass much more than the time they spend at work. To help them maintain a healthy work/life balance, we’ve compiled a generous benefits package, including: medical, dental, vision, short and long-term disability, life insurance, flexible spending account, matching 401(k), paid time off, paid holidays, tuition reimbursement and referral bonuses.

We’ve also incorporated unique benefits like our volunteer program where employees are provided PTO for giving their time to a non-profit of their choice. Healthy employees are productive employees so we also have a comprehensive wellness program that includes onsite fitness centers and classes or discounted gym memberships, free health screenings, free flu shots, and more.

Senior Claims Representative
American National is currently seeking motivated individuals with a passion for customer service! The Senior Claims Field Representative assumes responsibility for handling first-party property claims on personal, commercial and farm/ranch policies; requiring a high degree of investigative and decision-making skills. **Remote options available**

Responsibilities

• Assume responsibility for operation of independent field office within specified territory.
• Review facts of loss and determine details of coverage via the computer system.
• Determine investigative needs to assess damages, cause of loss, and coverage. Order police reports, fire reports, determine scope of coverage, etc. Document claim file with results of review and intentions for handling.
• Contact relevant parties, where possible. Take recorded statement. Explain claims process and coverage. Begin investigation and identify SIU indicators.
• Conduct field investigations, unless independent adjuster assignment is deemed in the best interest of the customer and the company. Assess salvage/subrogation potential and monitor to conclusion. Complete risk evaluation for underwriting and claims purposes.
• Prepare field report (including estimate and other documentation, etc.).
• Communicate and promote professional relationships with insureds, claimants, agents, attorneys and internal customers regarding the ongoing status of claims files.
• Conclude claims, in compliance with all state rules and regulations, in a timely manner.
• Assist with CAT events, when requested. Travel required.

Qualifications

• College degree (required) or equivalent work experience. Insurance training/industry courses (preferred).
• Minimum of five (5) years of field claims handling experience (preferred)
• Property software (Xactimate) proficiency (required)
• Working knowledge of Microsoft Office products
• Currently hold appropriate state adjuster license(s) or willingness to obtain
• Excellent written and verbal communication skills
• Strong negotiation and organizational skills
• Ability to work independently in a fast-paced work environment
• Must have the physical capability to perform field assessment and evaluation (required)

Location - Poughkeepsie, NY

Hiring Practices

The preceding job posting has been designed to indicate the general nature and level of work performed by employees assigned to this role. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities and qualifications.

American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates always have the ability to determine their application status by logging into our Career Portal.

American National is an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.