Front Desk Associate Job Opening

Purpose of the Job: Accommodate resort patrons and owners by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of accounts, making and confirming reservations, presenting statements to and collecting payments from departing guests.

Must be able to work a 3:00pm-11:00pm shift.

Minimum Skills and Abilities Required:

• Listens to and understands information and ideas presented through spoken words
• Adds, subtracts, multiplies, or divides quickly and correctly
• Speaks clearly so that it is understandable to a listener
• Reads and understands information and ideas presented in written English
• Able to cope with stressful customer interactions
• Recognizes when something is wrong or likely to go wrong
• Demonstrates knowledge of principles for providing customer service and quality standards
• Recognize other’s reactions and understand why they react the way they do
• Sees details of objects at a close range
• Uses abdominal, back and leg muscles to support the body continuously over 10 hours time without fatiguing
• Able to lift 40 pounds occasionally
• High School Diploma or GED

Essential Functions and Responsibilities:

• Serves as a representative of Brett/Robinson, displaying courtesy, tact, consideration, and discretion in all interactions with other employees of Brett/Robinson, owners, guests, and other members of the community
• Provides customer care to others
• Maintains strict key control
• Receives guests or owners at front desk by check in and check out procedures
• Provides information to owners and guests regarding area points of interest, policies, and guest services via face to face, in writing, or over the telephone
• Enters, records, and maintains information regarding front desk activities
• Controls operations of cash drawer
• Observes and evaluates the outcomes of a problem situation to identify lessons learned or redirect efforts
• Enters reservations information and on-line booking
• Attends departmental meetings
• Performs all work with attention to detail, using standards of quality and professionalism
• Performs all work in a safe manner and reports safety hazards
• Performs other duties as assigned

Working Conditions:

• Front desk employees must be able to work their assigned hours. General hours of operation are 7am to 11pm seven days per week. Weekend work is expected. Hours of operation are complex specific. The 11pm to 7am shift is hired specifically for that period.
• If applying for this position, you must be able to work 3pm-11pm.
• Uniforms are required for front desk staff and must be clean, pressed, and fit appropriately.
• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To apply go to the following: https://www.brett-robinson.com/p/5/job-opportunities/

Job Type: Full-time

Experience:

• front desk: 2 years (Preferred)

Shifts:

• Evening (Required)
• Mid-Day (Preferred)

Benefits offered:

• Health insurance
• Dental insurance
• Gym memberships or discounts
• Employee discounts