Personal Banker II Job Opening

Summary/Objective
Personal Bankers are the focal point in the branch for sales, service and/or referral opportunities in support of the overall branch goals and striving to make lasting relationships with our customers. This position services all existing and new customers in opening all types of customer accounts and financial services. Special emphasis is placed on assisting customers with more complex needs such as personal financial reviews, lending services, small business needs and investments. As part of a team, Personal Bankers will play a dynamic role in living our philosophy in always looking to the best interest of our customers in all our dealings.
Essential Functions

• Develops new customer relationships and/or retains and expands existing relationships by proactively identifying customer opportunities utilizing fundamentals of cross-selling to achieve personal and branch goals;
• Participates in a welcoming lobby experience, working with or directing customers to an appropriate team member based upon their identified needs and encourages utilization of products when necessary;
• Takes ownership of the customer experience, including opening accounts, cross-selling other products and resolving issues as appropriate;
• Builds new customer relationships through frequent interactions with customers; proactively contacts customers to ensure customer satisfaction;
• Proactively educates customers on utilizing available access channels;
• Actively participates in business development opportunities (e.g. phone out-reach, community events or groups, meetings with local businesses) to establish visibility in the community and drive business to the branch;
• Assists in resolving difficult customer situations effectively, while delivering friendly customer service and ensuring the highest level of customer satisfaction;
• Maintains thorough knowledge of bank policy and procedures required, including but not limited to processing retail and commercial transactions, ATM/ITM settlement, night depository, vault cash, safe deposit, opening/closing procedures, ordering cash, and preparation of cash for shipment and receipt of cash shipment;
• Maintains thorough knowledge of bank regulatory requirements included but not limited to Bank Secrecy Act, Regulation CC, Regulation E, Customer Privacy and Information Security;
• Maintains proficiency in all bank products and services throughout all delivery channels including; but not limited to, deposit products and electronic services as well as loan products;
• Maintains trustworthiness, character, professionalism, confidentiality and honesty in dealing with internal or external customers;
• Adheres to MRV Standards, supporting a favorable environment for open communication and addresses concerns or problems in an open manner;
• Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary;
• Maintain the bank's files for currency transaction reports, customer safekeeping receipts, loan and trust collateral receipts, commercial resolutions, powers of attorney, court orders, levies, miscellaneous deposit documentation and general correspondence;
• May assist the operations processing specialist by verifying the accuracy of document images;
• May be asked to assist at various branches and departments across MRV's footprint;
• May provide lending support by performing clerical processing tasks such as pulling credit, ordering appraisals, imaging and other related tasks;
• Maintains attendance with the ability to work a schedule that may include working overtime, nights, weekends and holidays; Hours vary by branch;
• Each branch is unique in their market, function and operations, so specific duties may vary according to location and will be addressed accordingly; and,
• Completes and performs any other duties as assigned.

Competencies

• Customer Service Focus.
• Personal Effectiveness/Credibility.
• Problem Solving/Analysis.
• Teamwork Orientation.
• Initiative.
• Attitude.
• Organizational Skills.
• Technical Capacity.

Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as cash recyclers, computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Required Education and Experience

• High school diploma or equivalent
• Effective Written and Oral Communication Skills

Preferred Education and Experience

• Bachelor's Degree Preferred
• 2 years prior banking experience
• 2 years prior sales experience

Additional Eligibility Qualifications
None required for this position.