Sales Business Development Manager-Automotive Job Opening

Rockaway, NJ

Automotive Sales BDC/Internet Manager – up to $100k+ per year (includes base salary + performance-based bonuses)

We are a successful automotive group, seeking an Automotive Sales BDC Manager that will drive results and generate revenue through our Inbound/Outbound Sales BDC. The Automotive Sales BDC Manager will be responsible for: team member engagement, exceeding all sales productivity work, culture improvements, and Automotive Sales BDC department goals. The best candidate will have a strong sense of urgency, and the ability to improve operational efficiency through process assessment. Other critical factors for this role include great problem-solving skills, the ability to think outside the box, drive appointments, and generate showroom traffic.

Performance Objectives of the Automotive Sales BDC/Internet Manager:

• Master inbound/outbound sales calls, customer contact, follow-up, and lead generation.
• Answer customer internet inquiries via e-mail and phone.
• Drive production in a fast-paced call center environment to meet department goals.
• Follow up with existing and potential customers to generate sales appointments.
• Develop, support, and mentor team members using call monitors, team huddles, and monthly employee performance plans.
• Responsible for recruiting, selecting, training, coaching, disciplining employees; administering schedules; communicating job expectations; planning, monitoring, appraising, and enforcing policies and procedures.
• Subject Matter Expert: Learn quickly to develop an “expert” level of understanding of all products, sales promotions, organizational procedures, and operating programs.
• Prepare call center performance reports by collecting, analyzing, and reconciling the CRM.
• Collaborate with peers and leadership; by gathering data, and analyzing KPI’s to identify operational deficiencies.
• Motivate and educate the team to deliver on department performance goals.
• Recognize, reward, and celebrate the successes and accomplishments of team members.

Requirements for the Automotive Sales BDC/Internet Manager:

• Knowledge of overall automotive Sales/Sales BDC operations.
• Minimum of 3 - 5 years supervisory/management experience in a Sales BDC environment.
• Minimum of 3 - 5 years of sales experience in the automotive industry.
• Knowledge of performance evaluation and call center metrics.
• Proficient in MS Office, Dealership Management, and CRM software.
• Must be able to work a flexible schedule, including weekends.

Job Type: Full-time

Salary: $100,000.00 /year

Experience:

• automotive BDC/Sales Management: 3 years (Required)

License:

• Driver's License (Required)