eCommerce Customer Care Rep. Job Opening

E-Commerce Customer Care Representative
Fernley, NV

MSC is growing—and going—strong. We seek someone with exceptional email, text and chat communication skills to respond to all types of customer inquiries. In this role, you will apply your e-commerce knowledge and skills in a highly dynamic environment to foster customer engagement, account retention and revenue generation.


HOW YOU’LL CONTRIBUTE

Use your helpful, can-do personality and your product and sales knowledge to foster customer satisfaction.

• Respond to incoming emails, chats, and texts to sell MSC products, assist customers with electronically generated orders, requests, concerns and questions to ensure full support of e-commerce customer service functions and standards.
• Resolve customer product and service issues by providing sales-related solutions.
• Guide less experienced associates to resolve customer issues and increase product knowledge.
• Communicate customer concerns to management to ensure the most effective and lasting resolution.
• Build customer relationships through exceptional levels of service that foster satisfaction and retention.
• Resolve more complex credit and collection issues.
  

WHAT IT TAKES

The skilled sales and customer service professional we seek should have these qualifications.

• At least two years inbound/outbound telephone sales, outside sales, or customer service experience
• Excellent customer service and sales skills
• Solid verbal and written business communication skills using professional language and standard grammar
• Computer literacy and proficiency with email, internet browsers and the Windows operating system
• Basic arithmetic skills
• High school diploma or the equivalent