Customer Care and Billing Specialist Job Opening

THE OPPORTUNITY
Our company is looking to hire a Customer Care & Billing Specialist to be responsible for the general operation of our office and billing systems. Duties will involve greeting visitors and staff, answering incoming phone calls, purchasing supplies, invoicing clients, handling accounts receivable, generating reports, and overseeing administrative staff and subcontractors.

WHO WE ARE
Cabin Works is a family owned and operated property maintenance and cleaning company that provides assistance to property owners and managers. From housekeeping and vacation rental support to preventative and emergency maintenance services to small remodels, Cabin Works provides consistent, high quality and professional services to our clients.
We have been servicing our beautiful Grand County since 2010. We are located in Granby and cover the areas of Winter Park, Fraser, Tabernash, Granby, Hot Sulphur Springs and Grand Lake.
We are a company that provides stable employment for our staff and also fosters a workplace culture of family involvement and work-life balance. We get excited about providing family activities for our team members throughout the year to continue building our community and show our appreciation for your hard work! BBQ’s, annual Rockies game, kickball tournament for charity, and much more!

WE WANT TO MEET YOU BECAUSE YOU
* Have a positive attitude and enjoy working with others and providing great customer service
* Have a minimum of 5 years’ experience in office administration
*Can problem solve and troubleshoot by applying critical thinking skills
*Have a willingness to learn and grow
* Are comfortable using and learning online tools and software
* Are detail oriented, organized and have exceptional follow-through on tasks
* Can interact and communicate well with team members and customers
* Have an exceptional work ethic and enjoy the satisfaction of a job well done

JOB RESPONSIBILITY SUMMARY
* Overseeing general office operation.
* Greeting visitors and staff, answering a high-volume of incoming phone calls and consistently delivering great service to our clients.
* Basic understanding of Cabin Works service offerings and ability to be aware of and understand the current work order list and completed job status, as it applies to billing and general customer service.
* Creating work orders or estimate requests based on client phone call and email inquiries.
* Invoicing clients in all departments consistently and accurately.
* Tracking accounts receivable and managing collections.
* Tracking vendor payables and submitting payments on a set schedule.
* Sorting mail and receiving client payments.
* Reviewing email each day and responding to billing or other general inquiries.
* Supervising, mentoring, and training staff as appropriate and necessary.
* Purchasing office supplies and equipment and maintaining proper stock levels.
* Producing reports, composing correspondence, and drafting new contracts.
* Managing or assisting in office projects and tasks as necessary.

TOOLS YOU WILL USE
Quickbooks Enterprise Desktop, Gmail, Google Calendar, Google Drive, Google Docs, Microsoft Suite, Windows File Explorer, Adobe Acrobat, Smartsheet, T-sheets, Smartphone

WHAT YOU CAN EXPECT FROM US
We hire grown-ups and we will treat you like one. You will be expected to take responsibility for yourself; we do not micromanage. We work together as a team and we help each other. We are transparent and honest with you; and expect the same in return.
We get excited about providing family activities for our team members throughout the year to continue building our community and show our appreciation for your hard work.
We are building a team of professional, competent and highly engaging people whose goal is to be of value to our clientele and continue growing our company successfully.
We are an equal opportunity employer.

HOW WE PAY
Bi-weekly paycheck’s every other Friday, with direct deposit available. Pay rate is $17-20/hour, dependent on experience. Expect 30-32 hours per week.

HOW TO APPLY
Submit your resume and references to Sarah Martin using the subject line: “Better Homes”. We will reply asking you to complete a Cabin Works application. Once received, you will be contacted via email or mail with next steps.

CANDIDATES ARE WELCOME TO APPLY PRIOR TO CLOSE OF BUSINESS ON JUNE 28th, 2019

Job Type: Full-time

Salary: $17.00 to $20.00 /hour

Experience:

• admin: 5 years (Preferred)
• office: 5 years (Preferred)

Benefits offered:

• Paid time off
• Retirement benefits or accounts
• Flexible schedules
• Employee discounts
• Gym memberships or discounts
• Workplace perks such as food/coffee and flexible work schedules