VISITOR BUREAU CUSTOMER SERVICE REP Job Opening

Office / Clerical 2791

Tourism Sales Supervisor Conve ntion Center & Visitors Bureau 215
Non-Exempt

PRIMARY DUTY: Under basic supervision, performs customer service functions for tourists and visitors to
the Waco Convention Center and Convention & Visitors Bureau (CC/CVB).

ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the
following representative duties, knowledge and skills. Factors such as regular attendance at the job are not routinely listed in job
descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

Provides customer services for tourists, visitors and CC/CVB clients, according to City policies and
procedures; assists customers, provides information on the City and sells merchandise from the gift shop.

Supports the relationship between the City of Waco and the general public by demonstrating courteous and
cooperative behavior when interacting with citizens, visitors and City staff; maintains confidentiality of work-
related issues and City information; performs other duties as required or assigned.

KNOWLEDGE AND SKILLS:

Knowledge:

City policies and procedures.

Record keeping, bookkeeping and file maintenance principles.

Business and personal computers and standard software applications.

Skill in:

Dealing tactfully and courteously with customers.

Closely following verbal and written instructions and procedures.

Establishing and maintaining cooperative working relationships with co-workers.

Communicating effectively verbally and in writing.

MINIMUM QUALIFICATIONS:

High School Diploma or GED equivalent is required; AND one years’ customer service experience.

LICENSE AND CERTIFICATION:

A valid Texas Driver’s License is preferred.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.

The physical activities of this position include:

o Balancing - Maintaining body equilibrium to prevent falling and walking, standing or crouching on
narrow, slippery, or erratically moving surfaces.

o Reaching - Extending hand(s) and arm(s) in any direction.

o Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from
one work site to another.

o Pushing - Using upper extremities to press against something with steady force in order to thrust
forward, downward or outward.

o Pulling - Using upper extremities to exert force in order to drag, haul or tug objects in a sustained
motion.

o Lifting - Raising objects from a lower to a higher position or moving objects horizontally from
position-to-position. This factor is important if it occurs to a considerable degree and requires
substantial use of upper extremities and back muscles.

o Finger Dexterity - Picking, pinching, typing or otherwise working, primarily with fingers rather than
with the whole hand as in handling.

o Grasping - Applying pressure to an object with the fingers and palm.

o Feeling - Perceiving attributes of objects, such as size, shape, temperature or texture by touching
with skin, particularly that of fingertips.

o Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which
they must convey detailed or important spoken instructions to other workers accurately, loudly, or
quickly.

o Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction.
Ability to receive detailed information through oral communication and to make the discriminations
in sound.

o Repetitive motion - Substantial movements (motions) of the wrists, hands and/or fingers.

The physical requirements of this position:

o Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force
frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human
body. Sedentary work involves sitting most of the time.

The visual acuity requirements including color, depth perception and field vision:

o The worker is required to have close visual acuity to perform an activity such as: preparing and
analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

The conditions the worker will be subject to in this position:

o Work is performed primarily in an office setting or well-lit, temperature-controlled working
environment.

This job description is not intended to be construed as an exhaustive list of responsibilities, duties and skills
required. City management has exclusive rights to alter this job description at any time without notice.

Employees will be required to follow any other job related instructions and to perform any other job related
duties requested by any person authorized to give instructions or assignments.

This document does not create an employment contract, implied or otherwise, other than an 'at-will'
relationship.