Delivery Specialist Job Opening

Subaru Delivery Specialist

The Subaru Delivery Specialist is responsible for delivering comprehensive product information and a superior customer experience before, during and after the sales process. We are currently seeking a unique individual that understands and can relay complex technology to customers and enjoys doing it. The individual we seek will be technically savvy and possess exceptional customer handling skills.

Payment:
Hourly pay + performance bonuses

We offer:

• An excellent compensation package with paid vacations
• Medical and dental plans
• 401K retirement plan
• Generous commission plan and paid training
• Working for a fast-growing, strong brand
• A family owned and operated dealership
• Equal opportunity employer

Responsibilities Include:

• Provide an outstanding customer experience in each customer interaction that drives loyalty to the retailer and Subaru.
• Provide and offer comprehensive product information to customers throughout the sales process.
• Support the Sales Consultant with customer questions regarding product features and benefits.
• Locate and collect technical Subaru information and make it available as a resource for the entire retail staff.
• Be able to meet and greet and interact with customers effectively.
• Fully explain Subaru features, applications, and benefits.
• Provide a comprehensive and detailed Subaru delivery by explaining all Subaru manuals, brochures, and literature.
• Engage customers to return to the retailer for an Encore delivery and perform a customer focused explanation of sophisticated systems for customer understanding and satisfaction.
• Follow-up with Subaru customers after the sale and all deliveries to ensure the customer is satisfied to positively impact customer loyalty.
• Strong computer and phone skills.
• Acquire and maintain knowledge on all Subaru vehicles and technology.
• Attend and graduate from the Subaru “Boot Camp”.
• Attain a Subaru Delivery Specialist Certification.
• Study and understand Subaru competitors and the Subaru advantages over each.
• Achieve customer satisfaction targets as assigned by management.
• Uphold high ethical standards and maintain a professional appearance at all times.

If you are bright, customer-oriented tech savvy and energetic – we want you!

Please apply in person or send us your resume.

Ramsey Auto Center

9625 Hickman Rd.

Urbandale, IA 50322