Front Desk Agent Job Opening

Front Desk Agent

If you are looking for a career where you feel supported then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service oriented employees who care about each other, our guests, and the communities where we live. We offer a competitive benefits package to full time employees and opportunities for advancement.

Job Overview

Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously.

As a Front Desk Agent, you will:

• Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience.
• Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.
• Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest’s stay.
• Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations.
• Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
• Support the goals of the hotel through teamwork and collaboration with all departments.

Requirements

To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Previous customer service experience is preferred. Applicants must be available to work evenings, weekends and holidays.

Potential Advancement Opportunities:

Front Office Supervisor or Sales Coordinator – Front Office Manager or Administrative Assistant

InnVentures is an Equal Employment Opportunity (EEO) and Affirmative Action employer. We consider all qualified candidates regardless of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, pregnancy, disability or any other protected class under federal, state or local law.

Brand: Homewood Suites by Hilton
Address: 18123 Alderwood Mall Parkway Lynnwood, WA - 98037
Property Description: LBD - Homewood Suites - Lynnwood
Property Number: LBD