Regional Operations Manager Job Opening

Overview
As part of a journey to develop a best-in-class sales coverage model to enable stronger sales growth, Harvey Building Products is adding new talent within the Distribution Products organization during this exciting transformation.
Harvey Building Products is seeking to hire a Regional Operations Manager to cultivate and manage a central branch location while providing oversight to the day-to-day operations of other regional warehouses. S/he will mentor and advise other Branch Managers in their execution of processes, talent management and daily operations, while providing direct leadership to high-potential Inside Sales and Customer Care team members.

Specific Responsibilities
Core responsibilities will include:
1. Oversee and/or effectively delegate all daily operations of regional branches
2. Execute proper selling strategy to drive growth of small customers
3. Champion data-driven, continuous improvement and personal accountability culture throughout region
4. Provide accurate and timely performance reporting
5. Collaborate with Branch Managers on the analysis of metrics-driven branch summaries and opportunities for improvement
6. Develop and maintain an environment of professionalism and safe working practices, both within the branch and throughout the service area
7. Oversee inventory, product availability and coordinate transfers of merchandise to and from other branch locations
8. Ensure the proper execution of all operating processes as well as adherence to company policies and procedures in all regional branches
9. Identify and analyze opportunities for improvement in regional branches, implementing change when necessary.
10. Assist senior leadership in the creation and execution of workflows geared at improving processes.
11. Facilitate the implementation of new policies and procedures in regional branches
12. Ensure accurate management of data in CRM, SAP and other systems
13. Monitor and analyze areas for talent development; allocate resources for the necessary training to maximize employee performance, job satisfaction, career opportunities and sales results
14. Partner with HR and senior leadership on Branch Manager recruiting and pipeline development
15. Engage in ongoing performance management and development of Branch Managers and Inside Sales team
16. Identify high-potential Inside Sales team members and oversee development plans that lead to promotions to sales or management positions
17. Coach and develop Inside Sales team members on selling, service and account management best practices through weekly coaching and 1:1s
18. Lead Inside Sales team members in understanding, articulating and promoting marketing programs and sales promotions to customers
19. Collaborate with Branch Managers and senior leadership to develop strategies that combat competitive challenges
20. Manage escalated customer service issues
21. Possess and maintain current knowledge of the builder and remodeler market and competitive space
22. Identify opportunities for increasing share of wallet and driving additional sales in current regional customer base
23. Provide senior leadership with metrics-based, specific feedback and reporting on regional performance

Qualifications & Experience
The successful candidate must have the following experience and capabilities:
1. Minimum of 5 years experience successfully leading teams, with 5-8 years distribution operations/logistics management experience
2. Proven experience developing talent, particularly for management and outside sales roles
3. 3-5 years experience in a fast-paced sales/customer service role
4. Proven track record of delivering process-driven results
5. Experience with data-driven analytics, metrics and KPIs to measure and drive results
6. Experience in driving productivity improvements in distribution operations

Additional preferred qualifications include the following:
7. A broad understanding of the building products business, with more specific knowledge of the local market – as it relates to product types, customer trends, and competitors
8. Bachelor’s degree in related field
9. CRM experience
10. Strong working knowledge of SAP enterprise software and CenterPoint or related software
11. Working knowledge of MS Office (Word, Excel and Outlook)

The skills that will be key to success in this role include:
1. Effective leadership and coaching skills
2. Excellent communication/presentation skills and ability to build relationships
3. Exceptional time management skills
4. Ability to embrace process-driven environment and lead others in working to a process
5. Ability to work quickly and decisively
6. Ability to work as part of a team to achieve desired results
7. Strong quantitative and analytical skills
8. Knowledge of market research, sales and negotiating principles
9. Strong customer service skills
10. Negotiation and interpersonal skills
The personal attributes that will be key to success in this role include:
11. High integrity
12. Visionary and critical thinker
13. Highly motivated & energetic
14. Collaborative and team oriented
15. Able to adapt and excel in a high-pressure environment undergoing considerable change
16. Ability to travel as needed, typically required 50-75% of week (mostly within an hour’s drive)