Key Account Manager Job Opening

Key Account Manager

XPO Logistics

• Ann Arbor, Michigan
Category: Key Account Manager
Logistics done differently.
Are you excited by the challenge of connecting with clients, building relationships and seizing opportunities? As the Key Account Manager at XPO Logistics, you will work closely with the Strategic Account Manager (SAM) to establish the overall Less-than-Truckload (LTL) account plan, drive incremental revenue growth and proactively plan for renewals. In this customer-facing role, you will also act as the single point of contact for resolving customer issues in collaboration with the SAM, local operations and the National Account Sales Support (NASS) team. If you’re looking for a chance to take your career to the next level, we have an opportunity for you at XPO.

Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company bonus.

What you’ll do on a typical day:
  • Meet with current and prospective LTL national account customers and customers that support strategic accounts
  • Collaborate with the SAM to determine both the overall XPO and LTL strategic plan; drive pricing work on the accounts and ensure overall strategy fit
  • Lead advanced planning of renewals while identifying additional business to bring into scope; identify upselling opportunities to drive incremental revenue growth in the account
  • Perform customer onboarding, which includes reviewing LTL standard operating procedures, education, web setup, self-service and contact lists
  • Resolve customer issues, including billing, damage claims and collections through root-cause problem solving; collaborate with customer service representatives and local operations personnel to ensure issues are resolved permanently
  • Coordinate with the SAM for overall account messaging in monthly and quarterly operations; report on key metrics, including on-time performance, claims and issue resolution
  • Work with customer on pending accounts receivable issues with the support and assistance of the NASS team
What you need to succeed at XPO:
At a minimum, you’ll need:
  • Bachelor's degree or 7 years of equivalent work experience
  • 4 years of combined experience in LTL sales, 3PL, project management and/or logistics
  • Experience in account management activities and customer issue resolution
  • Proficiency in Microsoft Office
  • Proven success meeting sales goals in previous roles
It’d be great if you also have:
  • Availability to travel up to 50% of the time
  • Excellent project management skills
  • Self-motivated with effective time management and organizational skills
  • Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience
  • Ability to understand competitor strategies, products and pricing patterns

Be part of something big.


XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We’re the fastest-growing transportation company on the Fortune 500 list and we’re just getting started.


We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.