Account Manager Job Opening

ZAG Interactive is seeking an Account Manager to join our team. The ideal candidate will be self-motivated, love a challenge and be passionate about the company they work for. This position requires working directly with clients and internal staff to manage multiple accounts. The Account Manager will report to the Executive team.

Responsibilities

• Manage client relationships for identified clients
• Serve as day-to-day contact for identified clients
• Ensure that clients are happy and escalate and positive or negative feedback to management
• Work alongside digital strategists to proactively plan client projects
• Review client website / analytics to determine opportunities
• Develop plan to communicate new ideas / cross-sell ZAG services
• Stay up to date on features of all CMS’s ZAG builds on as well as overall industry technologies and trends
• Regularly visit client websites to understand the types of updates the client is making
• Coordinate monthly meetings with each client, along with strategist as required
• Maintain updated client notes and minutes from monthly meetings
• Keep CRM (ZOHO) up to date with all meeting notes, key client interactions, etc.
• Track hours used for each client and report both internally as well as to the client, when applicable
• Act as project manager for small client projects utilizing Workfront for resourcing
• Attend department resource meetings and capacity planning meetings
• Work with Client Care to stay updated on client’s support tickets
• Work with department team leads and digital strategist to scope new client work
• Work with Business Development to write cost summaries as needed for new client work

Top skills & proficiencies:

• Build Relationships
• Relationship Selling
• Initiative
• Planning
• Prospecting Skills
• Teamwork
• People Skills
• Customer Focus
• Manage Multiple Projects
• Attention to Detail
• Comfortable in a fastpaced environment
• Well-organized
• Sales

Requirements

• 2-3 years of experience in account management or account servicing position
• Understanding of web technologies and the web development life cycle
• Experience with small project management
• Ability to collaboratively work across many teams – strategy, design, development and marketing
• Excellent verbal and written communication skills
• Thrive in deadline-driven, fast-paced work environment
• Experience with Workfront or Zoho is a plus
• Previous experience in a digital agency is a plus

Job Type: Full-time

Benefits offered:

• Paid time off
• Health insurance
• Dental insurance
• Healthcare spending or reimbursement accounts such as HSAs or FSAs
• Other types of insurance
• Retirement benefits or accounts
• Gym memberships or discounts

Management:

• Team Lead