General Manager Job Opening

Pre-Opening Job Purpose

The General Manager of this hotel will be responsible for assisting Main Street Hospitality (MSH) in the pre-opening stages of the hotel project. This will include the development, coordination, and implementation of systems, departmental structure, and processes. The General Manager will assist and liaise between hotel developers, MSH, vendors/partners, and the local community and sales constituents during pre-opening.

Post-Opening & On-Going Job Purpose

Upon Hotel Opening, the General Manager will lead, supervise and develop the performance of employees. Additionally, the General Manager supports the operation by coordinating directly with third party companies who employ other workers within the overall Hammetts Wharf/Scotts Wharf complex, such as valet/parking, maintenance, security, retail shops, and the restaurant. The ultimate goal is to insure the highest possible levels of guest satisfaction in a cost-efficient manner. The General Manager assists the MSH Leadership Team in creating, implementing, sustaining and evolving the culture of MSH at the property level for employees and guests. The General Manager will continue to assist and liaise between hotel developers, MSH, vendors/partners, and the local community and sales constituents.

Essential Duties and Responsibilities:

Pre-Opening:

• Developing staffing guides and job descriptions by department within the parameters of the initial operating budget.
• Evaluate MSH checklists, SOPs, procedures, and customize/add as needed for this specific property.
• Assist with the coordination, organization, and installation of FF&E and operating supplies and equipment.
• Responsible for phone inquiries and processing room reservations until the staffing levels allow for these tasks to be delegated.
• Serve as primary point of contact for introducing the community and potential sales/corporate partner leads to the hotel by conducting briefings, hard-hat tours, and meet & greets.
• Coordinate with MSH People in hiring, onboarding, and training of all hotel opening staff in an efficient manner.

Post-Opening & On-Going Hospitality & Guest Services:

• Ensure that all guests and team members feel welcome and are given friendly, responsive, efficient and courteous service at all times.
• Create and maintain a customer-driven hotel that inspires employees to do their best. Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service.
• Create rave reviews from our guests. Respond to reviews and feedback in a genuine and timely fashion.
• Provide all guidance and information to employees and guests and answer any questions with enthusiasm.
• Operate all assigned aspects of the hotel on a daily basis with efficiency, respect, friendliness, professionalism, teamwork, integrity, knowledge, patience, awareness, compassion and courtesy.
• Accountable for responsibilities of Departmental Supervisors in their absence

Managing Budgets, Expenses & Owner Relations:

• Work with Sr. Regional Director of Operations, VP of Revenue Management and Sales, and the Director of Finance on budget concepts (revenue, costs, etc.) Provide input to the annual capital budget (CAPEX), then manage the implementation within company guidelines and fiscal parameters of owner approved plan and budget.
• Implement and adhere to a preventive maintenance program in collaboration with owners.

• Preparation and presentation of monthly financial reporting of property performance, using an analytical approach and demonstrating critical thinking in written summaries.
• Guard and control costs and prices, and other management of expenses
• Continuously develop improvement action plans and carry out costs savings within the operational/positioning goals of the property
• Liaise between hotel developers, Owners, MSH, vendors/partners, and the local community and sales constituents
• Achieve stated objectives in outstanding guest service, guest experience and overall hospitality, employee satisfaction, sales, expenses, financial success and owner relations.

Revenue Achievement:

• Create and maintain excellent working rapports with VP of Revenue Management and Sales and & VP of Marketing, who will provide strategic guidance and oversight to assist in achieving revenues goals.
• Lead hotel teams to meet or exceed revenue goals established through packages, programs, promotions and other initiatives. Actively participate in the Sales and Revenue sales strategy meetings.
• Support centralized Sales Team by cultivating and maintaining local, accounts and business.
• Consistently provides new revenue generating recommendations to drive profitability.

Training and Development of Team:

• Manage departments with regard to project time-tables, work schedules, productivity standards, and staffing
• Identify training gaps and collaborate with VP of People to provide education/education/coaching
• Advise, create and implement Standard Operating Procedures as required
• Execution of timely performance reviews and training of staff
• Partnering with VP of People, determination of the workforce strategies, recruitment, hiring of all new staff, employee relations and disciplinary events.

Public Relations:

• Maintain a strong presence in community public affairs and with local businesses, such as serving on a local non-profit board
• Maintain daily visible presence in all interior and exterior public spaces, the Lobby, and all Outlets.
• Maintain a positive work environment
• Ambassador of our Core Values

General Management:

• Understands the government regulations affecting the hotels operations, ensuring the hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
• Tour and visually inspect property on a daily basis. Monitor property condition, cleanliness, cost control and quality product and service throughout hotel.
• Lead various internal and external meetings
• Can easily assume the role of any employee should the need arise

Requirements:

Specialized Experience and Knowledge:

• Bachelors degree in any field preferred (hospitality management a plus)
• At least 3 years experience within the hotel industry in Hotel Management as a GM or AGM for a property of similar size
• Hospitality Experience in similar seasonal, New England destinations
• In depth knowledge and familiarity with the local and surrounding communities such as Newport, Middletown & Portsmouth.

Skills:

• Proficiency in Word, and Excel
• Experience with hotel operating systems
• Skillful in project planning/tasks, budgeting and able to prioritize and multi-task projects
• Self-starter able to work creatively

Character:

• Talented and dynamic person who is able to energize the entire property team with an enthusiastic and infectious attitude for hospitality.
• Proactive and result driven.
• Team play and a hands-on approach to the daily needs of the hotel
• Accountable and self-motivated

Physical: Lift up to 40 pounds

The role of General Manager for Hammetts Hotel, part of Main Street Hospitality (MSH), requires strong leadership, an entrepreneurial spirit and rigorous operational capability.

As a property leader, a direct and collaborative approach is required with the property team, the community and the MSH home office team. The GM is the key connection between the property and Main Street, and will be relied upon to communicate clearly & effectively. The GM will be an essential part of the pre-opening and opening program, and an important leader in the process. The GM is also so important to the recruiting process. Utilizing your local connections and community ties, you will help the MSH People Team hire & retain the best talent. Also, you will be relied upon to fully engage with the Newport community and establish a strong bond. Its an important job, that when done effectively, enables the property and the entire MSH family to thrive. This position is a launch to growth within the group, and provides insight to all areas of operation.