Supervisor of Patient Accounts - Full Time - Business Office Job Opening
Supervisor of Patient Accounts - Full Time - Business Office
Alaska Native Tribal Health Consortium
• Anchorage, Alaska
Category: Account Representative
JOB SUMMARY
Under general supervision, reviews and supervises claims submission and denial management activities.
REPRESENTATIVE DUTIES
Assures completion of Patient Financial Services work in a timely manner, and meet regulatory and compliance requirements, while meeting or exceeding ANTHC revenue cycle goals.
Makes recommendations and manages implementation of change within Patient Financial Services department.
Manages special projects as required. Compiles and analyzes data. Prepare, review, analyze and distributes a variety of files, records, reports, and other documents.
Researches, interprets, responds to and resolves billing inquiries from providers, executive management and patients.
Maintains the confidentiality of protected health information.
Monitors staff productivity. Assures that staff works efficiently and meet production standards. Provides leadership and guidance in processes improvements and development and refinement of procedures.
Provides leadership, direction, and guidance to assigned staff. Develops goals and priorities in conjunction with employees, and assigns tasks and projects. Develops staff skills and training plans. Counsels, trains, and coaches subordinate staff. Implements corrective actions and conducts performance evaluations. Maintains the confidentiality of patient records and procedures.
Develops, manages and monitors project budgets and contracts. Completes internal and external written and oral reports professionally and in a timely manner. Coordinates with ANTHC finance department to insure timely and accurate financial reporting.
Performs other duties as assigned.
Required Skills
Knowledge of medical billing and accounting procedures.
Knowledge of claims review, analysis, and quality assurance.
Knowledge of commercial insurance and government reimbursement programs.
Knowledge of basic medical terminology and clinic processes.
Knowledge of reception, typing, computer operations, and filing.
Knowledge of health compliance laws and regulations.
Skill in project management.
Skill in operating a personal computer using a variety of software including medical billing applications.
Skill in tracking and accomplishing multiple tasks and assignments.
Skill in establishing and maintaining cooperative working relationships with other employees.
Skill in conducting successful telephone consultations and operating a multi-line office phone system.
Skill in leadership, coaching, mentoring, counseling, and customer service.
Skill in training others.
Required Experience
MINIMUM EDUCATION QUALIFICATION
An Associate’s Degree in business, finance or related discipline. Progressively responsible related work experience may be substituted on a year-for-year basis for college education.
MINIMUM EXPERIENCE QUALIFICATION
Non-supervisory – Six (6) years of experience working in a medical or insurance office performing medical billing and/or claims processes. An equivalent combination of relevant education and/or training may be substituted for experience.
MINIMUM PHYSICAL REQUIREMENTS
The following demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to lift approximately 20 pounds.
Under general supervision, reviews and supervises claims submission and denial management activities.
REPRESENTATIVE DUTIES
Assures completion of Patient Financial Services work in a timely manner, and meet regulatory and compliance requirements, while meeting or exceeding ANTHC revenue cycle goals.
Makes recommendations and manages implementation of change within Patient Financial Services department.
Manages special projects as required. Compiles and analyzes data. Prepare, review, analyze and distributes a variety of files, records, reports, and other documents.
Researches, interprets, responds to and resolves billing inquiries from providers, executive management and patients.
Maintains the confidentiality of protected health information.
Monitors staff productivity. Assures that staff works efficiently and meet production standards. Provides leadership and guidance in processes improvements and development and refinement of procedures.
Provides leadership, direction, and guidance to assigned staff. Develops goals and priorities in conjunction with employees, and assigns tasks and projects. Develops staff skills and training plans. Counsels, trains, and coaches subordinate staff. Implements corrective actions and conducts performance evaluations. Maintains the confidentiality of patient records and procedures.
Develops, manages and monitors project budgets and contracts. Completes internal and external written and oral reports professionally and in a timely manner. Coordinates with ANTHC finance department to insure timely and accurate financial reporting.
Performs other duties as assigned.
Required Skills
Knowledge of medical billing and accounting procedures.
Knowledge of claims review, analysis, and quality assurance.
Knowledge of commercial insurance and government reimbursement programs.
Knowledge of basic medical terminology and clinic processes.
Knowledge of reception, typing, computer operations, and filing.
Knowledge of health compliance laws and regulations.
Skill in project management.
Skill in operating a personal computer using a variety of software including medical billing applications.
Skill in tracking and accomplishing multiple tasks and assignments.
Skill in establishing and maintaining cooperative working relationships with other employees.
Skill in conducting successful telephone consultations and operating a multi-line office phone system.
Skill in leadership, coaching, mentoring, counseling, and customer service.
Skill in training others.
Required Experience
MINIMUM EDUCATION QUALIFICATION
An Associate’s Degree in business, finance or related discipline. Progressively responsible related work experience may be substituted on a year-for-year basis for college education.
MINIMUM EXPERIENCE QUALIFICATION
Non-supervisory – Six (6) years of experience working in a medical or insurance office performing medical billing and/or claims processes. An equivalent combination of relevant education and/or training may be substituted for experience.
MINIMUM PHYSICAL REQUIREMENTS
The following demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to lift approximately 20 pounds.