General Manager Job Opening

Reporting to the Regional Director of Operations and Director of Hospitality, the General Manager's role is (but not limited) to supervise the overall operation, sales & marketing, and fiscal operations, guest satisfaction, and staff development.

Essential Duties and Responsibilities:

• Develop short term and long term financial and operational plans for the hotel which support the overall objectives of the company. Prepare the annual hotel budget.
• Monitor the performance of the hotel through verification and analysis of guest satisfaction systems and monthly financial reports. Initiate corrective action.
• Maintain product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiate corrective action.
• Implement and maintain local and national sales/marketing programs.
• Protect the company's financial assets by properly administering company policies and procedures for handling cash, credit card, accounts payable, accounts receivable, payroll and all other financial transactions.
• Maintain a security function to protect the assets of the hotel and the personal safety of employees and guests.
• Establish and maintain a pro-active human resource function to ensure employee motivation, training and development, wage/benefit administration and compliance with established labor regulations.
• Implement/maintain two-way communication systems that cross departmental lines to reach all employees.
• Reward employees who meet or exceed guest expectations.
• Develop new programs which result in an increased level of guest satisfaction and operational excellence.
• Maintain Hotel's compliance w/ local, state, and federal laws and regulations.
• Establish and update company policies and procedures and ensure compliance.
• Role may require the ability to drive a motor vehicle, stand, walk, sit, talk, talk on a telephone or mobile device, carry a laptop (including while traveling), use a computer for a significant amount of time each day, to hear, and to occasionally lift up to 20 lbs.
• Other duties as assigned.

Required Knowledge, Skills, and Attributes:

• Computer skills to include word processing, spreadsheet, and familiarity with Property Management System(s).
• Ability to exercise excellent communication, presentation, organization, time management and listening skills.
• Ability to use analytical skills for measuring business potential and value to the hotel.
• Ability to successfully interact with all levels of customers and hotel management.
• Ability to work under pressure and to tight deadlines.
• Able to assist with training of all new team members.

Job Qualifications:

Experience

• Minimum 2 years experience as an AGM.
• 3 years hotel operations experience in a supervisory capacity.
• 2 years experience in direct sales or retail trade; OR, an equivalent combination of education and experience.

Job Type: Full-time

Experience:

• AGM: 2 years (Preferred)