2308 Complaint Management Specialist Job Opening
2308 Complaint Management Specialist
Daimler
• Vance, Alabama
Category: Business Development Specialist
2308 Complaint Management Specialist
Description
Mercedes-Benz: Building Exceptional Vehicles… and Careers!
The best chapters in Alabama’s automotive success story are yet to come. The Mercedes-Benz automobile of the future will be different; greener, more efficient, safer, and even more fascinating. Only one thing will never change – It will wear a star.
MBUSI is home to the GLE, GLE Coupe, and GLS Sport Utility Vehicles and the C-Class for the North American market. Our facility is one of the most advanced automotive manufacturing facilities in the world, with over 6 million square feet under one roof. The plant, located in Tuscaloosa County, Alabama, is positioned in an area of natural beauty and abundant natural resources.
MBUSI offers an excellent compensation and benefits package including health and life insurance, 401(k) and retirement, on-site child development and wellness facilities. MBUSI is committed to excellence and actively promotes teamwork, safety, quality, and continuous improvement within its ranks. Our Team Members share a common goal to always be the best premium auto manufacturer in North America.
Mercedes-Benz, U.S. International, Inc. provides equal employment opportunities to all employees and applicants. Mercedes-Benz U.S. International, Inc. follows all local, state and federal laws in all aspects of business.
All qualified candidates are encouraged to apply for any open positions.
Purpose of the Position:
To implement and maintain a quality system in order to promote and control the quality of manufacturing for the CKD/SKD packing operation to fulfill the internal and external customer expectations and thereby enable MBUSI and the CKD/SKD production locations to meet business targets.
To represent MBUSI’s interest in the analysis, prioritization, investigation, and ultimate resolution of product and parts concern throughout the product life cycle of the CKD/SKD products.
Essential Functions: (List all basic responsibilities related to the purpose of the position)
Assures customer satisfaction for both our internal and external customers by maintaining and improving both system and CKD/SKD kit quality.
Implements and maintains “Quality Built in at the Process” and Continuous Improvement activities throughout CKD/SKD relevant operations by utilizing KPI’s and quality solving tools.
Streamlines the quality process by aligning the quality feedback from external service providers, Daimler AG/IPB or CKD/SKD production locations with the MBUSI internal quality group to improve future products.
Uses various problem solving tool to track and resolve complaint issue from internal and external customers:
Zeus System / 5-Why: 8D. Review and analyze customer complaint issues. Track and review open topics of customer concerns while ensuring conformity to Mercedes Benz compliance and quality standards.
Investigate and eliminate causes of systematic quality problems within the SKD/CKD business unit and follow up on corrective actions to verify countermeasure implementation.
Performs tasks associated with customer complaint processes and attains the quality goals of the organization.
Reviews topic statistical trends and evaluates progress to determine next steps for problem resolution.
Reports quality activities at MBUSI for external and internal sensors and tracks progress of topics.
Ensures relevant quality feedback from plant 138 (PDR’s, VIS updates, Sorting activities, etc.) is communicated to associated CKD/SKD partners at external service providers, Daimler AG/IPB or CKD/SKD production locations.
Marginal Functions: (List responsibilities which are not essential, but may be required)
May perform other duties as required
Financial authority and responsibility:
N/A
#CB
Qualifications
QUALIFICATIONS: Education, Experience and Necessary Skills all must be met in order to qualify for position.
Education: Bachelor’s degree in Business Administration, Operations Management, Supply Chain Management or a related field and/or the equivalent combination of education and/or experience
Experience: A minimum of 3 years of experience in Logistics; preferably with an automotive Original Equipment Manufacturer (OEM) or supplier or a minimum of 3 years’ experience in Project Management with emphasis on launch/changeover activities
Necessary Skills, Certifications, etc.:
Travel internationally and to suppliers.
Demonstrated ability to manage multiple and competing priorities.
Strong planning, organizational and analytical skills.
Excellent communication skills, both written and verbal.
Detail oriented with emphasis on accuracy.
Demonstrated capability to develop and maintain strong cooperative working relationships within the group and across the organization.
Proficiency in MS Excel and MS Word.
Strong Project Management Skills
Preferred Skills: SAP Knowledge, GSS+ Knowledge, PHI Knowledge, DIALOG Knowledge, Implementation of Quality tools
Organization : Mercedes-Benz U.S. International, Inc.
Primary Location : United States of America-Alabama -Vance