Customer Service Representative Job Opening

Position also known as: Visual Communications Specialist, Inside Sales

As an inside salesperson, you will be responsible for all sales activities within the FASTSIGNS center. The Customer Service Representative (CSR) serves as the first point of contact for walk-in, email, and telephone customers and is responsible for preparing estimates and work orders and executing various marketing programs. You will provide exemplary customer service, build relationships, and use consultative selling when dealing with customers.

• Sells consultatively and makes recommendations to prospects and clients using various FASTSIGNS products
• Follows up on new leads and referrals resulting from telephone, marketing, and email activity
• Demonstrates the ability to carry on a business conversation with customers
• Prepares estimates and establishes/maintains estimate follow-up procedures
• Communicates with customers on order status and changes in the production schedule
• Executes a variety of marketing functions, including database mailings, thank you cards, press releases, etc.
• Helps as needed with reports, close-out, invoices, and required paperwork
• Identifies and resolves customer satisfaction issues
• Establishes and maintains effective team relationships with all support departments
• Follows all company policies, procedures, and business ethics codes
• Performs other duties as assigned

• High school diploma or GED required
• At least three years in retail or inside sales with excellent customer service experience
• Proven record of consistently hitting/exceeding sales targets or quotas
• Able to perform cold calls to secure new business for the center
• Experience resolving customer satisfaction issues
• Experience working under pressure with multiple tasks/projects
• Proficient computer and internet skills, including Microsoft Office suite
• Strong verbal and written communication skills
• Basic math skills
• Strong organizational and time management skills

• Formal Ongoing Training Program
• Formal On-the-Job Training Program
• Paid Training
• Uniforms Provided