Customer Service Representative Job Opening

Cornerstone Building Brands is the largest manufacturer of exterior building products in North America. Our comprehensive portfolio spans the breadth of the residential and commercial markets, while our expansive footprint enables us to serve customers and communities across North America. Our relentless focus on excellence combined with our ongoing commitment to innovation and R&D has driven us to become the #1 manufacturer of windows, vinyl siding, insulated metal panels, metal roofing and wall systems, and metal accessories. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

Responsibilities:

• An MBCI Customer Service Representative is to work in partnership with a Regional Manager, Sales Manager, and General Manager to build and improve relationships with customers who may be existing, new or no longer buy from MBCI.
• The candidate should be able and willing to prospect new business through phone calls, courtesy calls for growing sales, provide quotes and quote follow up to close the sale.
• The Customer Service Representative should also have the ability to provide a customer with technical product knowledge and assist customers with material lists/ordering information.
• This position will also work very closely with Manufacturing regarding lead times, stock, shipping & routes, Purchasing department, as well as, the Credit department when issuing credits and receiving credit applications.
• A Customer Service Representative is the first contact for most problems from a customer and will have the ability to be compassionate to their needs.

Qualifications:

• 5+ years of construction products sales experience is a plus, but not required
• Needs high math aptitude (to assist customers when ordering)
• MUST have high ability to multi-task
• MUST have HIGH level of organization and negotiation skills
• Construction or Construction Management background desired
• Experience or a role in Building Material and Component Industry extremely desired
• High School Diploma required

Cornerstone Building Brands is an equal opportunity, at-will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.