JOB OVERVIEW:

Drive, park and retrieve guest/visitor vehicles as they arrive and depart from the hotel, courteously, safely and efficiently according to the hotel’s standards.

REPORTS TO: Door Person/Bell Captain.

SUPERVISES:

WORK ENVIRONMENT:

Hotel entrance areas/lobby and parking facilities.

Job involves working:

• under variable temperature conditions (or extreme heat or cold).
• under variable noise levels.
• outdoors/indoors.
• around fumes and/or odor hazards.
• around dust and/or mite hazards.
• around chemicals.

KEY RELATIONSHIPS:

Internal: Guest Services-Bell/Door/Valet, Guest Services-Front Desk, Guest Services-Concierge, Restaurant Management/Host(ess), Safety and Security, Housekeeping and Property Operations.

External: Hotel guests/visitors, Limousine/taxi personnel.

QUALIFICATIONS

Essential:

Valid Hawaii drivers' license. Excellent driving record – clean driving abstract Thorough knowledge of local areas and roads. 2 years experience driving vehicles. Fluency in English both verbal and written. Able to drive all types of vehicles. Compute basic arithmetic.. Provide legible communication and directions. Ability to:

• drive all vehicle types.
• provide legible communication and direction.
• use a beeper/radio
• focus on guests’ needs.
• prioritize, organize and make good judgements.
• maintain concentration and think clearly under all driving conditions.
• work in variable weather conditions.
• ensure security of vehicles and hotel property.
• maintain confidentiality of guest information and pertinent hotel data.
• perform assignments with minimal supervision.
• work cohesively with co-workers as part of a team.

Desirable:

High school graduate or equivalent vocational training certificate. Prior training in guest relations. ____ years ____ experience. Knowledge of vehicle maintenance. Previous experience in a similar position in the Hospitality industry. Fluency in a second language preferably, Japanese.

PHYSICAL ABILITIES

Essential:

1. Exert physical effort in transporting 100 pounds.

2. Endure various physical movements throughout the work areas.

3. Reach 3 feet.

4. Remain in an upright position for 8 hours throughout work shift.

5. Satisfactorily communicate with guests, management and co-workers to their understanding.

Desirable:

ESSENTIAL JOB FUNCTIONS

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain knowledge of: scheduled daily activities. daily arrivals/departures, house count. features and services provided by the hotel. hours of operation of each outlet. parking facilities, layout, hours of operation, prices and procedures. Greet arriving guests/visitors; bid farewell to departing guests/visitors and invite them to return. Assist guests and visitors into and out of their vehicles. Communicate parking procedures to guests/visitors. Assist guests with loading/unloading luggage into and out of their vehicles. Provide legible claim tickets to guests for their luggage. Take possession of and park vehicle. Document location of vehicles parked in parking facility. Ensure security of vehicle and its keys. Date/time stamp vehicle parking ticket and file. Remain at assigned post while not parking vehicles. Hold vehicles at hotel entrance areas. Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces. Answer department telephone within 3rings using correct greeting and telephone etiquette. Document phone requests for retrieving vehicles as specified; record time of completion. Receive vehicle claim ticket from guest and ensure proper validation; relay validation/payment procedures to guest. Follow department procedures for retrieving a vehicle without a guest claim ticket. Retrieve guest vehicle keys from secured location and retrieve guest's vehicle from parking facility. Release vehicle to guest upon proper authorization of claim tickets. Open vehicle doors, assist guest into the vehicle and close doors. Upon request from guest, wash vehicles, dispense gas or oil. Relay accurate directions to guests/visitors on inquires regarding destinations within the local area. Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Guest Services - Bell Captain or Doorperson, Safety and Security and/or to a manager. Follow designated procedures for vehicle accidents, breakdowns and incidents. Graveyard shift: Complete nightly audit of parked vehicles with parking claim tickets, resolve discrepancies and submit list for charges to be posted by Night Auditor. Graveyard shift: Reorganize vehicles in parking facilities and keys to prepare for the following day’s parking business. Provide transportation to and from resort’s points of interest (golf shop, tennis, stables, helipad, etc.) Serve our guests. Serve the other Turtle Bay Resort team members who serve our guests. Perform any and all functions as directed – you are a member of the entire Turtle Bay Resort team, not just a member of your department. Take personal responsibility to ensure the success of the team – the team succeeds because of your actions. Always put the team objectives ahead of your personal agenda. Perform the security and safety function of all Turtle Bay Resort employees to ensure the security and safety of all guests and of all fellow employees - be vigilant for all safety/security issues, correct and/or report all issues immediately. Perform the housekeeping function of all Turtle Bay Resort employees – keep your work area clean and neat, and correct and/or report any housekeeping issues outside of your work area in the public and heart-of-the-house areas as you encounter. Perform your sales function – all Turtle Bay Resort employees are sales people for the company and for the property be knowledgeable of Turtle Bay Resort and of all aspects of your property, and always present both in the best light to guests and to the community at large. Perform your community ambassador function – get involved in your community and represent Turtle Bay Resort and your property well. Always speak first and speak last to guests in a friendly, courteous manner – every guest encounter should include this. Always greet co-workers in the same friendly, courteous manner – never pass a fellow employee without acknowledgement. Deal with all guests and fellow Turtle Bay Resort team members with respect and honesty. Present yourself properly in the work place at all times – full uniform including name badge, dress/uniforms always clean and pressed, personal grooming always up to standard.

SECONDARY JOB FUNCTIONS

Assist Guest Services - Door Person with directing traffic of vehicles at hotel entrances. Assist Guest Services - Bell Person as assigned. Return rental vehicles for guests. Complete errands/deliveries for guests.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

2-3-2005;: Revised 7-21-2005